Terms of ServiceMinimum Rental Period: You can make a booking with as many days as you want, but the minimum quotation will be a quotation for three days (72 hours). If an extension of the rental period is required, the same must be asked for in advance with a minimum of 24 hours notice. The minimum quotation is a 7 day rental that only applies to pickups or dropoffs at the Airport.
Minimum Age: - The minimum age to rent a car is 23 years old.
Documents: - A valid driver's licence held for a minimum of one year and a passport or identity card. If your documents are not from the European Union you must hold an International Driver's Licence and a passport.
Fuel Policy: You must deliver the car with the same amount of fuel that was in the vehicle. Online booking: - Bookings require confirmation and will only be accepted when made with a minimum of 2 days in advance of the initial rental date.
Airport and Hotel delivery: We only deliver cars in the Algarve. We deliver at Faro Airport, at your hotel or resort or any other location in the Algarve. Deliveries/collections cost 25€.
Collecting your car: When you exit the arrivals section, go to car park number 4 to meet our representative that will be there with a sign saying Polo. When your pick up your car at a hotel, the delivery will be at the reception desk.
Returning your car: At Faro airport you should return your car to the car park arranged with the representative when the car is initially delivered, or possibly pay a fee.
For hotel deliveries, the collection details will be arranged with the representative when the car is initially delivered.
Payment: - Can be made online after submission of your car hire reservation or on vehicle pick-up. Cash, Visa, Master Card, Euro Card, Unibanco, American Express or Diners Club are all accepted.
After hours supplement: A one-time fee of 20,00€ will be charged for car deliveries between 20:00h and 08:00am. The payment of this supplement must be in cash due the fact that this supplement is kept by the employee. The payment is made at the time of the vehicle pick-up.
The price includes: - VAT, Insurance (CDW) and unlimited mileage. All other features will be considered as an extra or suplement.
Included Insurance ( CDW ): - Covers journey assistance, including substitution of the vehicle when necessary. - Covers all passengers, including medical assistance. - Covers all damages to be paid to third parties. - Covers damages to the vehicle but with a fixed excess as follows :
750,00 € for Groups A, B, C.
950,00 € for Groups C1, D and E.
1.100,00 € for Groups F, G.
To cover the excess a Visa/Credit card or a cash deposit of the value mentioned previously is required on vehicle pick-up.
Avaiable Zero Excess Insurance ( Super CDW ) - Coverage : The Super CDW functions like the CDW but there is no excess to be paid by the client, so no deposit is required on vehicle pick-up.
The Super CDW is available at the following daily rates :
7,00 € a day for Groups A, B, C.
9,00€ a day for Groups C1, D, E.
10,00 € a day for Groups F, G.
This Zero Excess Insurance does not cover tyres, locks and windows.
Highway Tolls The use of A22 must be paid.
Therefore: When using the highway, the gateways will automatically register the vehicle in the system.
The tolls have different prices and each Km will be priced at about 9 cents (Example: From Vila Real de Santo António to Lagos the cost is 11,60€).
Our company will be notified and required by law to provide identification of the user / driver of that vehicle. The customer will be notified at the address provided to make payment for using the A22 highway. Regarding this point, if the customer doesn't want to be notified, the solution outlined below will be the quickest, most convenient and the least expensive:
After 48 hours ofusing the highway, the customer is able to make the toll payment on certain payshops or at any post office in Portugal. After those 48 hours the customer will have a five day period to do make the payment. If after those five days the customer fails to make the payment the customer will receive a notification at the address provided in the rental contract to pay the tolls. The easiest solution is to use the national road, the N125 that does not have tolls.
Airport Parking: - No courtesy bus needed.
Safety baby seats: Must be requested in advance. The cost of the safety baby seats is 3€ per day to a maximum of 45€.
Additional driver: - Free of charge for online car hire bookings. For more additional drivers, a cost of 12,50€ will be charged per driver added to the contract.
Exiting Portugal: For assistance abroad you must pay a supplement of 35€ (Drive into Spain Extra) and travel as far as Seville. If you didn't choose this extra you can't cross the border and may be penalized.
GPS Equipment If you need a GPS it must be requested in advance (in the booking), and it has a cost of 5€ per day up to a maximum of 50€.
Airport Tax: Currently there is an airport tax of 20€ on the final price of every booking.
Consumer Information: According to the consumer legislation 144/2015, act. 18, the consumer resolution entities of litigation and disputes, are as indicated below:
DISTRITO de FARO - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve http://www.consumoalgarve.pt/ Ninho de Empresas, Edif. ANJE Estrada da Penha, 3º andar, sala 26 8000 Faro Phone no.: 289823135 Email: firstname.lastname@example.org
DISTRITO de LISBOA - CNIACC Centro Nacional de Informação e Arbitragem de Conflitos de Consumo http://www.arbitragemdeconsumo.org/ Faculdade de Direito da Universidade Nova de Lisboa Campus de Campolide 1099-032 Lisboa Phone no.: 213847484 Email: email@example.com
DISTRITO de LISBOA - Centro de Arbitragem de Conflitos de Consumo de Lisboa http://www.centroarbitragemlisboa.pt/ Rua dos Douradores, nº 116 - 2º 1100-207 Lisboa Phone no.: 218807030 Fax: 218807038 Email: firstname.lastname@example.org; email@example.com
DISTRITO de COIMBRA - Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra http://www.centrodearbitragemdecoimbra.com/ Av. Fernão Magalhães, N.º 240, 1º, 3000-172 Coimbra Phone no.: 239821690 Fax: 239821690 Email: firstname.lastname@example.org
DISTRITO do PORTO - Centro de Informação de Consumo e Arbitragem do Porto http://www.cicap.pt/ Rua Damião de Góis, 31, Loja 6 4050-225 Porto Phone no.: 225508349 / 225029791 Fax: 225026109 Email: email@example.com
DISTRITO de BRAGA - Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral http://www.triave.pt/ Rua Capitão Alfredo Guimarães, 1 4800-019 Guimarães Phone no.: 253422410 Fax: 253422411 Email: firstname.lastname@example.org
DISTRITO de BRAGA - CIAB - Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo) http://www.ciab.pt/pt/ Rua D. Afonso Henriques, 1 4700-030 Braga Phone no.: 253422410 Fax: 253617605 Email: email@example.com Av. Rocha Paris, 103 4900-394
VIANA DO CASTELO - Phone no.: 258809335 Fax: 258809389 Email: firstname.lastname@example.org
Thank you for reading and understanding these terms and conditions before making your reservations.
If you have any questions or concerns please contact us using the following email address email@example.com